How do I report streets signs are down? Call Service Request -Customer Service Center for assistance at (404) 270-7097. How do I report a pothole? Call Service Request -Customer Service Center for assistance at (404) 270-7097. How do I report a problem after hours and on weekends? Please call (404-) 765-1143 for after-hours emergencies. How do I report a water leak? Call Service Request -Customer Service Center for assistance at (404) 270-7097. What is a sewer tap? The sewer tap is the physical connection point where the home's sewer line connects to the City of East point‘s main municipal sewer line. What is a sewer lateral? It is a private sewer located on private property not serving the community at large and for which the City does not have an executed and recorded easement for the purpose of providing City maintenance. The service lateral is an extension of the house building sewer that connects the building to the City sewer. The maintenance and repair of the entire sewer service lateral is the property owner’s responsibility. What is the difference between a storm and a sanitary sewer? A storm sewer is the pipe that transports the fluids of water run off from the streets. And a sanitary sewer collects raw sewage from the home and businesses. Why does the City research easements on my property when handling sanitary and storm sewer repair problems? City of East Point’s employees do not have legal authority to dispatch crews onto private property to perform work without a legal document granting temporary or permanent access. This legal document is called an “easement.” The easement allows City of East Point employees or contractors to perform maintenance on a publicly owned structure within the boundaries of the easement. What should a customer do when a sewage backup occurs in the home.? If you experience a sewage backup, you should contact our Service Request -Customer Service Center for assistance at (404) 270-7097.